Mother and father in Washington and Oregon are offended at American Airways, claiming the airline didn’t notify them of a 13-hour delay on a flight from Charlotte, N.C., to Portland, Ore., that their youngsters had been on Friday.
Kristie Hoyt, a mom of one of many unaccompanied minors returning house from a summer time camp for youngsters with a genetic dysfunction known as neurofibromatosis, claimed she needed to contact the airline crew to seek out out what was occurring with the flight — and that nobody contacted her.
“I simply talked to your flight attendant #1 Bailey on flight quantity 1736 (after the primary one rudely yelled at me and handed the telephone off) she states they aren’t knowledgeable of the coverage for unaccompanied minors! That charge we pay additional per baby, she mentioned nobody is particularly assigned to be with the youngsters,” Hoyt wrote on Fb.
“First she says the flight is delayed as a result of the catering service wasn’t delivered. On time. You could have starved our youngsters! Then she proceeds to say the waste ranges are too excessive and upkeep is there to repair it. What’s incorrect with you? When will you really contact the dad and mom and do your job and comply with your insurance policies?” the put up concluded.
Hoyt mentioned the youngsters on the flight weren’t given dinner and had been unable to take their medicines, as they’re required to take them with a meal. She additionally shared that a number of the youngsters didn’t have entry to their treatment, which was saved in a checked bag below the airplane, KATU reported.
Kelly Phillips, one of many youngsters on the flight, mentioned the group taken care of one another after they had been introduced right into a room for unaccompanied minors to attend through the delay.
“One of many older youngsters… it’s harsh for him to take care of a whole lot of stress,” she mentioned, KATU reported. “He might find yourself having a seizure if he will get over-stressed. His seizure treatment was on one of many carry-ons we needed to put below the airplane, so we tried to maintain him calm.”
American Airways advised Fox Information in an announcement that the flight skilled a “mechanical delay that induced it to stay in Charlotte in a single day.” The flight departed for Portland Saturday morning.
“Our staff is within the means of reaching out to the households concerned and sincerely apologizes for this journey expertise. We will probably be reviewing with our groups internally to know how we will do higher subsequent time,” the assertion learn.
Hoyt didn’t instantly reply to Fox Information’ request for remark.